1. Contact Support

Contact Support

Chat with us

Use our ‘Live chat’ feature to help you resolve your question without having to pick up the phone. The Live Chat feature appears in the bottom-right corner of each help page, during business hours.

Call us

If you would like to speak to us during business hours, please ring 01302 360 246.

Email us

To raise a question out of hours please email: support@optimumotrack.co.uk – this will create a support ticket with a low priority rating.

Submit a ticket

You can raise a support ticket any time of the day and track our progress of your request. Please register/login to our helpdesk system here: otrack.zendesk.com

Using this system you can let us know the urgency/priority of the support request.


Our Support Response Time SLA

We aim to respond to tickets within a set number of business hours based on the priority of the ticket. Please see below:

Low Normal High Urgent
First reply time 8 hours 3 hours 2 hours 1 hour
Next reply time 8 hours 8 hours 8 hours 8 hours

Our Business Hours

8.30am to 5pm, Monday to Friday (excluding bank holidays).