1. Contact Support

Contact Support

Chat with us

Use our ‘Live chat’ feature to help you resolve your question without having to pick up the phone. The Live Chat feature appears in the bottom-right corner of each help page, during business hours.

Call us

If you would like to speak to us during business hours, please ring 0345 200 8600.

Email us

You can contact support via email, send your query to: otracksupport@junipereducation.org – this will create a support ticket.

Submit a ticket

You can raise a support ticket any time of the day and track the progress of your request. Please register/login to our helpdesk system here: otrack.zendesk.com

Using this system you can let us know the urgency/priority of the support request.

Our Business Hours

8.30am to 5pm, Monday to Friday (excluding bank holidays).