Chat with us
Use our ‘Live chat’ feature to help you resolve your question without having to pick up the phone. The Live Chat feature appears in the bottom-right corner of each help page, during business hours.
If you would like to speak to us during business hours, please ring 01302 360 246.
To raise a question out of hours please email: firstname.lastname@example.org – this will create a support ticket with a low priority rating.
Submit a ticket
You can raise a support ticket any time of the day and track our progress of your request. Please register/login to our helpdesk system here: otrack.zendesk.com
Using this system you can let us know the urgency/priority of the support request.
Our Support Response Time SLA
We aim to respond to tickets within a set number of business hours based on the priority of the ticket. Please see below:
|First reply time||8 hours||3 hours||2 hours||1 hour|
|Next reply time||8 hours||8 hours||8 hours||8 hours|
Our Business Hours
8.30am to 5pm, Monday to Friday (excluding bank holidays).